Software Engineer, Agent - Insurance
San Francisco, CA • FullTime
Posted 2mo ago
Job Location
San Francisco, CA
Tech Stack
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is building a platform to enable companies worldwide to create better, more human customer experiences with AI. We partner with industry leaders and are primarily an in-person company based in San Francisco, with growing offices globally. Our Financial Services team transforms customer experiences by building technology that makes the industry more accessible, human, and affordable. We work closely with insurers, banks, and other financial institutions to set AI strategies and build modern tools that handle sensitive customer interactions.
As a Software Engineer on the Agent team, you will design and deliver production-grade AI agents that are central to Sierra's growth, driving revenue directly. These are not prototypes but powerful, scalable systems running in production environments across various industries. You will own the entire Agent Development Life Cycle (ADLC), from initial pilot through deployment and continuous iteration, setting best practices along the way.
You will partner directly with leaders at large enterprises and cutting-edge startups to understand their business challenges and build AI agents that transform their operations. Your work with customers will also guide the evolution of Sierra's core platform, surfacing unmet needs, prototyping new tools, and collaborating with research, product, and platform teams to shape the future of AI agent development.
Responsibilities
- Design and deliver production-grade AI agents that are highly performant, reliable, and intuitive.
- Drive the Agent Development Life Cycle (ADLC), including building, tuning, and evolving AI agents in production.
- Partner with enterprise clients and startups to understand business challenges and build AI agents that transform operations.
- Collaborate with research, product, and platform teams to shape the future of AI agent development and Sierra's product.
- Design and build AI agents for insurance companies to improve claims filing efficiency.
- Develop and refine AI agents for complex customer interactions, such as generating insurance quotes.
- Create generalizable AI agent frameworks for industry-specific use cases.
- Facilitate design partnerships for new product initiatives, including agent architectures and self-service capabilities.
- Experiment with and integrate voice models at scale for enterprise customers.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
- A builder and tinkerer's mindset with high agency.
- Comfort working directly with customers to understand their needs and solve real-world problems.
- Excellent communication skills, clear, direct, and persuasive across technical and non-technical audiences.
- Genuine interest in Financial Services and improving the end customer experience.
- Experience building or deploying AI/LLM systems in production.
- Familiarity with tools for AI agents, such as eval frameworks, agent tooling, RAG pipelines, and prompt engineering.
- Prior experience with React, TypeScript, and/or Go.
- Previous roles interfacing with customers or leading technical projects with external stakeholders.