Software Engineer, Agent (German speaking)
London • FullTime
Posted 1y ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is building a platform to enable companies worldwide to create better, more human customer experiences with AI. We partner with industry leaders and are primarily an in-person company based in San Francisco, with growing international offices. Our co-founders have extensive experience from leading tech companies like Salesforce, Facebook, and Google, with one co-founder currently serving as Board Chair of OpenAI. We are guided by core values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family, which shape our culture and actions.
Responsibilities
- Design and deliver production-grade AI agents that are highly performant, reliable, and drive revenue.
- Manage the entire AI agent development lifecycle (ADLC) from pilot to deployment and iteration.
- Build, tune, and evolve AI agents in production environments, establishing ADLC best practices.
- Collaborate with large enterprises and startups to understand business challenges and build AI agents that transform operations.
- Embed AI agents into business stacks to drive innovation and efficiency.
- Shape the future of AI agent development and Sierra's product by surfacing unmet needs and prototyping new tools.
- Design and build AI agents for telecommunications and media companies to manage subscription churn.
- Develop and refine AI agents for complex customer interactions like troubleshooting and personalization.
- Create generalizable AI agent frameworks for industry-specific use cases.
- Facilitate design partnerships for new product initiatives, including agent architectures and generative development.
- Experiment with and integrate latest voice models at scale for enterprise customers.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills in fast-changing, ambiguous environments.
- A builder and tinkerer's mindset with high agency.
- Comfort working directly with customers to understand needs and solve problems.
- Excellent communication skills, clear, direct, and persuasive across technical and non-technical audiences.
- Professional fluency in both German and English.
- Experience building or deploying AI/LLM systems in production.
- Experience as a founder or founding engineer.
- Familiarity with eval frameworks, agent tooling, RAG pipelines, and prompt engineering.
- Prior experience with React, TypeScript, and/or Go.
- Previous roles interfacing with customers or leading technical projects with external stakeholders.
Benefits
- Flexible (unlimited) paid time off