Software Engineer, Agent
San Francisco, CA • FullTime
Posted 1y ago
Job Location
San Francisco, CA
Tech Stack
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is building a platform to enable companies worldwide to create better, more human customer experiences using AI. We partner with industry leaders and are primarily an in-person company based in San Francisco, with growing international offices. Our co-founders have extensive experience from leading tech companies like Salesforce, Facebook, and Google, with one co-founder currently serving as Board Chair of OpenAI. We are guided by core values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
Responsibilities
- Design and deliver production-grade AI agents that are highly performant, reliable, and drive revenue.
- Manage the entire AI agent development lifecycle (ADLC) from pilot to deployment and iteration.
- Build, tune, and evolve AI agents in production environments, establishing best practices for ADLC.
- Collaborate with enterprise clients and startups to understand their challenges and build AI agents that transform their operations.
- Contribute to the evolution of Sierra's core platform by identifying customer needs and prototyping new tools and features.
- Shape the future of AI agent development and Sierra's product by collaborating with research, product, and platform teams.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, particularly in fast-changing, ambiguous environments.
- A builder and tinkerer's mindset with high agency, capable of finding creative solutions to overcome obstacles.
- Comfort working directly with customers to understand their needs and solve real-world problems.
- Excellent communication skills, being clear, direct, and persuasive across technical and non-technical audiences.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits