Software Engineer, Agent (Cantonese Speaking)
Singapore • FullTime
Posted 3mo ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are seeking a Software Engineer, Agent to design and deliver production-grade AI agents that are central, mission-critical, and drive revenue. You will own the Agent Development Life Cycle (ADLC) from pilot through deployment and iteration, building, tuning, and evolving AI agents in production environments. This role involves partnering directly with leaders at large enterprises and cutting-edge startups to understand their business challenges and build AI agents that transform their operations at scale. Your work will also influence the evolution of Sierra's core platform, surfacing unmet needs and prototyping new tools and features.
Responsibilities
- Design and deliver production-grade AI agents that are highly performant, reliable, and intuitive.
- Own and drive the Agent Development Life Cycle (ADLC), including building, tuning, and evolving AI agents in production.
- Partner with enterprise clients and startups to understand business challenges and build AI agents to address them.
- Collaborate with research, product, and platform teams to shape the future of AI agent development and the company's product.
- Build AI agents for telecommunications, media, financial services, and other industries.
- Develop and refine AI agents for complex customer interactions, such as troubleshooting and personalization.
- Create generalizable AI agent frameworks for industry-specific use cases.
- Facilitate design partnerships for new product initiatives, including agent architectures and generative agent development.
- Experiment with and integrate voice models at scale for enterprise customers.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
- A builder and tinkerer's mindset with high agency.
- Comfort working directly with customers to understand their needs and solve real-world problems.
- Excellent communication skills across technical and non-technical audiences.
- Proficiency in Cantonese is required.