Product Manager, Agent Development (Spanish speaking)
London • FullTime
Posted 1y ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are seeking a Product Manager to join our team and focus on developing enterprise-grade AI Agents. In this role, you will partner directly with engineers and customers to build and ship AI agents capable of handling thousands of customer conversations daily. You will engage with customers at all levels to understand their requirements, demonstrate Sierra's agent capabilities, and address technical challenges by collaborating with technical counterparts. A key part of this role involves shaping the product roadmap by working with engineering and product development teams to scope and implement new features that drive customer success.
Responsibilities
- Build and ship enterprise-grade AI agents that handle thousands of customer conversations daily.
- Engage with customers to discover and assess their requirements.
- Prepare and present demonstrations of Sierra's AI agent.
- Address and overcome technical challenges by working with technical counterparts.
- Develop and improve virtual agents to meet customer needs and business processes.
- Act as a trusted advisor and drive strategic technical strategies for customers.
- Shape the product roadmap by scoping and implementing new features essential to customer success.
Requirements
- 5-7+ years of experience in product development of highly technical products.
- Past experience in Product Management or similar product development roles at or above Senior Product Manager level.
- Experience crafting and tailoring messages for potential customers, including executives.
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
- Professional fluency in both Spanish and English.
- Degree in a technical or related field, or equivalent professional experience.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans