Product Manager, Agent Development - Flagship Deployment
San Francisco, CA • FullTime
Posted 2mo ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is building a platform to enable companies to create better, more human customer experiences with AI. This role is dedicated to one of Sierra's largest and most strategic customers, focusing on AI agents operating at massive scale across millions of customer interactions. You will serve as the product owner embedded within a dedicated team, responsible for the overall quality and evolution of production AI agents across chat and other channels. This position requires a blend of product sense, technical depth, and a keen eye for user experience, driving quality, and pushing platform capabilities forward.
Responsibilities
- Own the AI agent end-to-end, including its functionality (workflows, decisions, escalation logic), architecture (data flows, APIs, integrations), and user experience (clarity, trust, edge cases, failures at scale).
- Drive agent quality and outcomes by running evaluations, analyzing failures, identifying improvements, and collaborating with engineers to implement them.
- Contribute to 0->1 platform development by addressing challenges from a flagship account with high volume and complex workflows, partnering with the Platform team.
- Navigate enterprise complexity, including technical discussions, negotiations, and collaboration across business units, procurement, and compliance.
- Invent and scope new agent experiences that anticipate customer needs, then partner with their teams to design and ship them.
Requirements
- 5-8+ years of experience building highly technical products, with at least 2-3 years as a Senior PM or equivalent.
- Engineering background or equivalent technical depth to review architecture and participate in technical discussions.
- Experience shipping and owning production-grade systems at scale, understanding reliability, observability, and trade-offs.
- Proven track record as a trusted technical partner to enterprise customers, managing ambiguity and influencing stakeholders.
- High quality bar, attention to detail, and ability to quickly learn new tools and domains.
- Exceptional communication skills, able to tailor explanations to both engineers and VPs.
- Experience with language models and production AI agents, understanding their underlying mechanisms.
- Familiarity with retail or consumer business operations (order management, CX workflows, fulfillment, subscriptions, commerce infrastructure).
- Experience working in a dedicated, embedded model with a named enterprise account.
- MBA or equivalent business breadth.