Product Manager, Agent Development - Financial Services
San Francisco, CA • FullTime
Posted 14d ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is building a platform to enable companies to create more human customer experiences with AI. The Financial Services team partners with leading organizations like banks, neobanks, and insurers to set AI strategies and develop tools that manage critical customer interactions. This role involves building and shipping enterprise-grade AI agents that handle thousands of customer conversations daily, transforming customer experiences in the financial services industry to be more accessible, human, and affordable.
Responsibilities
- Partner with engineers and customers to build and ship AI agents capable of handling high volumes of customer conversations.
- Engage with customers at all levels to discover and assess their requirements.
- Prepare and present demonstrations of Sierra's AI agents.
- Address and overcome technical challenges in business processes by collaborating with technical counterparts.
- Develop and improve virtual agents to meet and anticipate customer needs and business processes.
- Act as a trusted advisor and drive strategic technical strategies for customers.
- Collaborate with engineering and product development teams to scope and implement new features.
- Shape the product roadmap based on customer success and needs.
Requirements
- 5-10+ years of experience in product development for highly technical products.
- Previous experience in Product Management or similar product development roles at or above Senior Product Manager level.
- Experience in financial services (e.g., banking, fintech, lending, payments, insurance, mortgages, wealth management).
- Proven track record of taking products from ambiguous customer problems through launch and scale.
- Strong technical fluency, including reasoning about APIs, data flows, system architecture, AI systems, integrations, and failure modes.
- Exceptional product judgment, balancing customer needs, speed, reliability, risk, and long-term platform leverage.
- Experience working directly with enterprise customers and communicating effectively with executives and technical teams.
- A builder mindset, with a willingness to prototype and work hands-on.
- Clear, structured communication skills for explaining complex technical and AI concepts to diverse audiences.
- Degree in a technical or related field, or equivalent professional experience.