Partnerships Account Manager
San Francisco, CA • FullTime
Posted 15d ago
About the job
Sierra is a leading platform for customer-facing AI agents, partnering with major global brands to revolutionize customer service and business growth. We are primarily an in-person company based in San Francisco, with a culture guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family. Our co-founders bring extensive experience from leading technology companies, including Salesforce, Facebook, Google, and OpenAI.
Responsibilities
- Drive partner activation through onboarding, enablement, certification, governance, and operational support programs.
- Develop and enhance systems, playbooks, processes, and partner resources to scale the partnership ecosystem.
- Coordinate cross-functional efforts across Product, Engineering, Sales, Customer Success, Marketing, Legal, and Operations to support product launches, integrations, and GTM initiatives.
- Plan and execute ongoing partner engagement, including enablement sessions, webinars, QBRs, and events.
- Build reporting and leverage data to track partner performance, identify friction points, and improve partnership scaling.
Requirements
- 6+ years of experience in partnership management, partner programs, partner success, ecosystem operations, program management, or a related function within an enterprise SaaS company.
- Experience launching, activating, and scaling strategic partnerships, including onboarding, enablement, certification, joint GTM, and technology launches.
- Strong cross-functional collaboration skills to influence teams without direct authority, with exceptional organizational, communication, analytical, and project management abilities.
- Comfort with APIs, integrations, and technical product concepts, with the ability to work effectively with technical teams.
- Proficiency with modern AI tools and workflows, understanding of AI's impact on enterprise software and customer engagement, and ability to thrive in ambiguity.
- Experience supporting and scaling strategic partnership programs across product, technology, cloud ecosystems, systems integrators, or channel networks, preferably in a high-growth global environment.
- Familiarity with enterprise software ecosystems and partners such as AWS, Google Cloud, Microsoft, Salesforce, ServiceNow, Stripe, Twilio, Snowflake, Databricks, or large global systems integrators.
- Familiarity with PRM, CRM, partner enablement, learning management, and collaboration platforms.
- Technical and AI ecosystem experience, including AI platforms, developer tools, or enterprise software; prior software development, solutions engineering, or technical implementation experience is a plus.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance