Ecosystem Operations
New York, NY • FullTime
Posted 1d ago
About the job
Sierra is seeking an Ecosystem Operations Manager to build and scale the operational foundation for its rapidly growing ecosystem of customers, partners, and developers. This high-impact, cross-functional role will focus on enhancing programs and systems that support Sierra University, partner enablement, developer relations, and community initiatives. You will collaborate closely with Product, Engineering, Marketing, GTM, Agent Development, and Partnerships teams to refine processes, coordinate programs, and establish operational rigor for efficient ecosystem growth. The ideal candidate thrives on bringing order to complexity, building scalable processes, and executing impactful programs to better serve the Sierra community.
Responsibilities
- Scale Sierra University by managing curriculum operations, certification programs, learner journeys, platform administration, and governance.
- Coordinate programs to grow Sierra's global builder community, fostering learning and connection opportunities.
- Drive partner enablement operations, ensuring partners have necessary training, resources, and support.
- Create and maintain developer-facing resources like documentation, tutorials, and technical enablement materials.
- Plan and execute ecosystem events such as certification launches, builder summits, and partner workshops.
- Build and improve operational systems, reporting, and processes for the Partnerships & Ecosystems team.
- Partner across departments to coordinate ecosystem initiatives and ensure program progression.
- Measure ecosystem health through key metrics and use insights for continuous improvement.
Requirements
- 6–8+ years of experience in ecosystem operations, developer relations, community programs, partner enablement, or program management at an enterprise SaaS or developer platform company.
- Experience operating and scaling customer, partner, or developer programs.
- Experience creating developer-facing content (documentation, tutorials, videos, technical enablement materials).
- Fluent in modern AI tools and workflows, with hands-on experience leveraging AI for productivity and a strong understanding of AI agents, LLMs, and developer tools.
- Excellent written and verbal communication skills, with experience producing both customer-facing and executive-level communications.
- Highly organized, execution-oriented, and adept at building scalable programs in fast-moving environments.
- Willingness to travel as needed for program support and events.