Deployed Infrastructure Engineer (Spanish speaking)
London • FullTime
Posted 1mo ago
About the job
Sierra is building a platform to enable companies to create better, more human customer experiences with AI. As a Forward Deployed Infrastructure Engineer, you will be a founding member of this function, owning the end-to-end lifecycle of customer deployments and helping define how Sierra's AI platform is deployed and operated across enterprise environments. You will work directly with enterprise customers to architect, deploy, upgrade, and manage the AI platform infrastructure, ensuring all deployments meet their specific security, compliance, and operational requirements. This role involves establishing standards, tooling, and processes for scalable and repeatable deployments, and collaborating with Engineering, Product, Sales, and Customer Success teams to define how Sierra scales complex customer engagements.
Responsibilities
- Own and execute deployment architecture, designing and implementing strategies across customer environments including VPC configuration, permissioning, networking, and infrastructure provisioning.
- Manage the full infrastructure lifecycle for critical customers: initial deployment, ongoing upgrades, scaling, and incident support.
- Develop and maintain deployment runbooks, upgrade procedures, and automation tooling for repeatable and reliable operations.
- Partner with engineering teams to ensure the platform is deployable and operable across diverse customer requirements.
- Work with customer platform engineering, security, and DevOps teams to navigate infrastructure constraints and compliance requirements.
- Collaborate with Sales and Customer Success to scope infrastructure needs during pre-sales and onboarding, translating customer requirements into deployment plans.
Requirements
- Professional fluency in both Spanish and English.
- 4+ years of experience in infrastructure, DevOps, platform engineering, or solutions architecture roles, with significant customer-facing deployment experience.
- Deep experience with AWS services, Terraform, container orchestration, and cloud networking (VPCs, IAM, DNS, load balancing).
- Proven track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance, and change management.
- Ability to navigate ambiguity with enterprise stakeholders and translate infrastructure conversations into actionable deployment plans.
- Strong operational instincts, considering upgrades, rollbacks, monitoring, and failure modes from the outset.
- Comfortable working in a fast-moving environment and collaborating across multiple teams.
- Degree in Computer Science or related field, or equivalent professional experience.