Deployed Infrastructure Engineer
San Francisco, CA • FullTime
Posted 4mo ago
About the job
Sierra is building a platform to enable companies to create better, more human customer experiences with AI. As a Forward Deployed Infrastructure Engineer, you will be a founding member responsible for the end-to-end lifecycle of customer deployments. You will work directly with enterprise clients to architect, deploy, upgrade, and manage Sierra's AI platform infrastructure, ensuring it meets their specific security, compliance, and operational needs. This role involves defining scalable and repeatable deployment standards, tooling, and processes, and collaborating closely with Engineering, Product, Sales, and Customer Success teams to manage complex customer engagements.
Responsibilities
- Own deployment architecture conversations and execution, including designing and implementing deployment strategies across customer environments (VPC configuration, permissioning, networking, infrastructure provisioning).
- Manage the full infrastructure lifecycle for critical customers: initial deployment, ongoing upgrades, scaling, and incident support.
- Develop and maintain deployment runbooks, upgrade procedures, and automation tooling for repeatable and reliable operations.
- Partner with engineering teams to ensure Sierra's platform is deployable and operable across diverse customer requirements.
- Work with customers' platform engineering, security, and DevOps teams to navigate infrastructure constraints and compliance requirements.
- Collaborate with Sales and Customer Success to scope infrastructure requirements during pre-sales and onboarding, translating customer needs into deployment plans.
Requirements
- 4+ years of experience in infrastructure, DevOps, platform engineering, or solutions architecture roles, with significant customer-facing deployment experience.
- Deep experience with AWS services, Terraform, container orchestration, and cloud networking (VPCs, IAM, DNS, load balancing).
- Proven track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management.
- Ability to navigate ambiguity with enterprise stakeholders and translate infrastructure conversations into actionable deployment plans.
- Strong operational instincts, considering upgrades, rollbacks, monitoring, and failure modes from the outset.
- Comfortable working in a fast-moving environment and collaborating across multiple teams.
- Degree in Computer Science or related field, or equivalent professional experience.
Benefits
- Flexible (unlimited) paid time off