Agent Development, Operations
Singapore • FullTime
Posted 1mo ago
About the job
Sierra is building a platform to enable companies worldwide to create better, more human customer experiences with AI. We partner with industry leaders and are primarily an in-person company based in San Francisco, with growing international offices. Our core values are Trust, Customer Obsession, Craftsmanship, Intensity, and Family. The co-founders, Bret Taylor and Clay Bavor, bring extensive experience from leading tech companies and AI initiatives.
Responsibilities
- Act as a Strategy and Operations partner for Agent Development in the APAC region.
- Assist the Agent Development team with planning, organization, and trade-offs for optimizing resource deployment across customers, builds, and countries.
- Maintain key systems for transparency and decision-making.
- Help define and scale the playbook for designing, building, evaluating, and launching AI agents at large enterprises.
- Collaborate with Agent Strategist account leads to identify whitespace, prioritize expansion, and build repeatable motions for revenue growth.
- Analyze complex datasets to generate executive-ready recommendations and operationalize best practices.
- Coordinate cross-functional initiatives involving Strategy, Product, Eng, Legal, and Ops teams.
- Build internal tooling using AI-native tools like Claude Code, Cursor, and Codex to automate workflows and create operational leverage.
Requirements
- 5+ years of experience in management consulting or strategy and operations at top-tier technology companies.
- Strong analytical rigor with the ability to translate large datasets into executive-ready insights and business actions.
- Demonstrated experience supporting multi-disciplinary operational teams as a trusted advisor.
- Excellent written communication skills, with the ability to deliver succinct executive communications.
- Comfort with ambiguity and fast-changing environments, with the ability to independently structure and resolve complex problems.
- Commercial instinct and business judgment, with an understanding of enterprise technology product deployment and expansion.
- Strong communication and influencing skills to act as a trusted advisor to senior stakeholders.
- A growth mindset and willingness to take on any task to help the team succeed.
- Proficiency in finding and using AI tools to enhance work efficiency and impact.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free a