Support Engineer I (FC, Weekend Shift)
Remote • Foster City, CA • FullTime
Posted 10h ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Replit is seeking a Support Engineer I to join their global team and help developers create applications on their platform. In this role, you will be the first point of contact for users, assisting them with general usage questions, debugging platform issues, and contributing to the maintenance of internal tools. You will work collaboratively with a small, global team to ensure developers worldwide receive the support they need to bring their ideas to life, playing a crucial part in Replit's mission to democratize software development.
Responsibilities
- Resolve technical product issues, bugs, and provide technical guidance to Replit customers via support tickets, meeting daily targets.
- Collaborate with the Support team to communicate user feedback and insights to the wider Replit organization.
- Contribute to and maintain the Support team's Knowledge Base.
- Assist with customer-facing communications during outages and incidents, and report ongoing bugs to the engineering team for triage.
Requirements
- Prior experience in software development or relevant technical support.
- Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
- Strong time management and ticket triage skills, with comfort in performance tracking and reporting.
- Excellent communication skills and initiative to seek answers when encountering unfamiliar situations.
- Experience with support tools and ticketing systems such as Zendesk.
Benefits
- Competitive Salary & Equity
- 401(k) Program with a 4% match (US Only)
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Flexible Time Off (FTO) + Holidays
- Commuter Benefits (In-Office & US Only)
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement (In-Office Only)
- Quarterly Team Gatherings
- In Office Amenities (In-Office Only)