Mid-Market Account Manager
Remote • Foster City, CA • FullTime
Posted 13d ago
Job Location
Foster City, CA
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Replit is seeking a Mid-Market Account Manager to drive customer retention, expansion, and success within their agentic software creation platform. This role is ideal for individuals with SaaS sales or account management experience, particularly those with a technical background or prior work in developer tools. You will be responsible for managing a portfolio of assigned customers, ensuring high satisfaction, and helping them maximize value from Replit's AI-powered platform. The position offers a unique opportunity to leverage client-facing skills and a passion for customer success and AI to foster sustainable revenue growth.
Responsibilities
- Execute renewal processes with a focus on expansion and long-term partnership development.
- Serve as the primary relationship owner for assigned customer portfolio, ensuring high satisfaction and retention.
- Champion customer success by helping businesses realize the transformative potential of AI-powered software creation.
- Lead onboarding programs to accelerate customer time-to-value and platform adoption.
- Guide customers through Replit's evolving feature set, including Agent 3's autonomous capabilities.
- Maintain accurate customer health scores and renewal forecasting data in Replit's CRM.
- Gather and communicate customer feedback, championing their interests within Replit.
- Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance.
Requirements
- 3-5+ years in a quota-carrying Sales or Account Management role managing a mid-market book in SaaS or developer tools.
- Proven ability to expand product usage, grow business, and triage renewal risk.
- Track record of consistently hitting renewal and expansion targets across a multi-account portfolio.
- Experience blending product-led signals with direct selling.
- Comfort owning a number: forecasting accurately, managing pipeline, and closing deals.
- Excellent communication skills, with the ability to sell technical value to both technical and non-technical audiences.
- Proficiency in using CRM systems and customer success tools (e.g., Hubspot).
- Ability to quickly learn and articulate the value of new technologies.
- Strong problem-solving skills and a consultative approach to uncovering expansion opportunities.
- Passion for AI/automation and staying current with industry trends.
- Comfort with data analysis, especially product usage data, to identify growth signals.
Benefits
- Competitive Salary & Equity
- 401(k) Program with a 4% match (US Only)
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Flexible Time Off (FTO) + Holidays
- Commuter Benefits (In-Office & US Only)
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement (In-Office Only)
- Quarterly Team Gatherings
- In Office Amenities (In-Office Only)