Mid-Market Account Manager
Remote • NYC (SoHo) • FullTime
Posted 1mo ago
Job Location
NYC (SoHo)
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Replit is seeking a Mid-Market Account Manager to drive customer retention, expansion, and success on their agentic software creation platform. This role is ideal for individuals with Customer Success or Account Management experience in SaaS, particularly those with a technical background or prior experience at developer tool companies. You will be the primary relationship owner for your assigned customer portfolio, championing customer success by helping businesses leverage Replit's AI-powered platform and driving sustainable revenue growth. This is a distinctive opportunity for those who excel in client-facing situations and are passionate about customer success and AI.
Responsibilities
- Serve as the primary relationship owner for assigned customer portfolio, ensuring high satisfaction and retention.
- Champion customer success by helping businesses realize the transformative potential of AI-powered software creation.
- Lead onboarding programs to accelerate customer time-to-value and platform adoption.
- Guide customers through Replit's evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools.
- Execute renewal processes with a focus on expansion and long-term partnership development.
- Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot).
- Gather and communicate valuable customer feedback, championing their interests within Replit.
- Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance.
Requirements
- 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools.
- Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
- Proven track record of meeting or exceeding renewal and expansion revenue targets.
- Experience managing customer relationships from onboarding through renewal and expansion.
- Proficiency in using CRM systems and customer success tools (e.g., Hubspot).
- Ability to quickly learn and articulate the value of new technologies to diverse customer segments.
- Strong problem-solving skills and consultative approach to customer challenges.
- Self-motivated with excellent time management and organizational skills for managing multiple accounts.
- Passion for technology and staying current with industry trends, particularly AI and automation.
- Comfort with data analysis to drive customer success metrics and identify growth opportunities.
Benefits
- Competitive Salary & Equity
- 401(k) Program with a 4% match (US Only)
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Flexible Time Off (FTO) + Holidays
- Commuter Benefits (In-Office Only)
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement (In-Office Only)
- Quarterly Team Gatherings
- In Office Amenities (In-Office Only)