Mid-Market Account Manager
Remote • Foster City, CA • FullTime
Posted 1mo ago
Job Location
Foster City, CA
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Replit is seeking a Mid-Market Account Manager to drive customer retention, expansion, and success on their AI-powered software creation platform. This role is ideal for individuals with Customer Success or Account Management experience in SaaS, particularly those with a technical background or prior experience at developer tool companies. You will be the primary relationship owner for your assigned customer portfolio, guiding them through Replit's evolving features, including AI-powered agents and autonomous capabilities. The position offers a unique opportunity to leverage client-facing skills and a passion for customer success and AI to help businesses maximize value from Replit's platform and drive sustainable revenue growth.
Responsibilities
- Serve as the primary relationship owner for assigned customer portfolio, ensuring high satisfaction and retention.
- Champion customer success by helping businesses realize the transformative potential of AI-powered software creation.
- Lead onboarding programs to accelerate customer time-to-value and platform adoption.
- Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools.
- Execute renewal processes with a focus on expansion and long-term partnership development.
- Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot).
- Gather and communicate valuable customer feedback, championing their interests within Replit.
- Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance.
Requirements
- 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools.
- Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
- Proven track record of meeting or exceeding renewal and expansion revenue targets.
- Experience managing customer relationships from onboarding through renewal and expansion.
- Proficiency in using CRM systems and customer success tools (e.g., Hubspot).
- Ability to quickly learn and articulate the value of new technologies to diverse customer segments.
- Strong problem-solving skills and consultative approach to customer challenges.
- Self-motivated with excellent time management and organizational skills for managing multiple accounts.
- Passion for technology and staying current with industry trends, particularly AI and automation.
- Comfort with data analysis to drive customer success metrics and identify growth opportunities.
Benefits
- Competitive Salary & Equity
- 401(k) Program with a 4% match (US Only)
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Flexible Time Off (FTO) + Holidays
- Commuter Benefits (In-Office Only)
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement (In-Office Only)
- Quarterly Team Gatherings
- In Office Amenities (In-Office Only)