Staff AI Engineer - Utah
Lehi, Utah
Posted 3mo ago
About the job
Podium is seeking a talented Staff AI Engineer to help build and scale our AI Agent platform. This platform autonomously interacts with customers, handling millions of conversations monthly, enabling local businesses to manage complex customer interactions, book more appointments, and serve customers effectively across multiple channels. If you thrive in fast-paced, iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you.
Responsibilities
- Build and scale the AI Agent platform for high-volume, real-time conversational workflows.
- Design and implement APIs, services, and infrastructure for multi-turn, cross-channel customer interactions.
- Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
- Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
- Implement observability, monitoring, and operational best practices for production reliability, focusing on agent accuracy and latency.
- Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features.
Requirements
- 10+ years of professional software engineering experience with a modern language like Go, Python, or Elixir.
- 1+ years of professional experience deploying and maintaining AI agents in production environments.
- Proven success designing and maintaining distributed or high-throughput systems.
- Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
- Excellent communication skills and ability to work effectively across teams.
- Willingness to work across the entire stack.
- Ability to thrive in a fast-paced environment with shifting priorities.
- Must be willing to work on site, 5 days per week.
Benefits
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time
- Three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan with company matching
- Bi-annual swag drops