Senior AI Engineer - Agentic
Lehi, Utah, Open to Remote
Posted 3mo ago
About the job
Podium is seeking a Senior AI Engineer to join their team and contribute to the development and scaling of their AI Agent platform. This platform enables local businesses to manage customer interactions autonomously across multiple channels, driving revenue and improving customer service. The role involves designing and delivering software that handles millions of conversations monthly, automating complex customer interactions, booking appointments, and enhancing customer service. This position is ideal for individuals who excel in fast-paced, iterative environments, enjoy tackling complex distributed systems challenges, and are motivated by seeing their work have a direct business impact.
Responsibilities
- Build and scale the AI Agent platform for high-volume, real-time conversational workflows with accuracy and low latency.
- Design and implement APIs, services, and infrastructure for multi-turn, cross-channel customer interactions.
- Manage the full lifecycle of software, including architecture, implementation, deployment, and ongoing reliability.
- Prototype rapidly, iterate using live interaction data, and continuously improve system performance and user experience.
- Implement observability, monitoring, and operational best practices to ensure production reliability, focusing on agent accuracy and latency.
- Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features for critical business outcomes.
Requirements
- 6-10+ years of professional software engineering experience in a modern language like Go, Python, or Elixir.
- 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
- Proven success in designing and maintaining distributed or high-throughput systems.
- Strong problem-solving skills and comfort with ambiguity in large-scale systems.
- Excellent communication skills and ability to work effectively across teams.
- Willingness to work across the entire stack, from infrastructure to APIs to user-facing components.
- Ability to thrive in a fast-paced environment with shifting priorities.
Benefits
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time
- Three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan with company matching
- Bi-annual swag drops
- Stellar HQ (Utah) gym with local professional coaches and classes
- Onsite HQ (Utah) child care center, subsidized for employees