Strategic Business Operations Lead, API
Remote • San Francisco • FullTime
Posted 3d ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Perplexity's API Platform extends our AI, search, and agent orchestration capabilities to developers, serving a diverse customer base from AI startups to large technology firms. This role focuses on managing customer relationships and leading projects to drive API business growth. It involves a blend of customer-facing activities and strategic operational work, with an initial emphasis on enhancing post-sale programs. You will gain deep insights into how AI-native companies adopt and scale AI infrastructure, working closely with API leadership to shape business operations and execute projects like product migrations and customer enablement. Success will be measured by customer adoption, retention, and growth.
Responsibilities
- Manage a portfolio of API customer relationships, leading account conversations, understanding business priorities, and coordinating next steps across technical and commercial teams.
- Build account plans focused on adoption, value, and growth, identifying risks and partnering on renewals and expansion.
- Design and improve the post-sale operating model, including customer segmentation, account coverage, onboarding, health signals, and team handoffs.
- Lead strategic projects across the API business, focusing on customer adoption and retention, from problem scoping to outcome tracking.
- Run customer programs such as product and endpoint migrations, enablement, and rollout communications, establishing milestones and responsibilities.
- Coordinate customer communications for product updates, pricing changes, deprecations, and incidents, ensuring accurate messaging.
- Analyze usage, consumption, renewal risk, and expansion signals to prioritize customer engagement and inform business decisions.
- Build practical reporting, workflows, and automation to manage a growing customer base, partnering with Finance and Billing Operations.
- Integrate customer insights into API planning and undertake additional strategic initiatives as business priorities evolve.
Requirements
- 5+ years of experience in business operations, strategy and operations, consulting, customer success, account management, or a related role.
- Proven track record of solving ambiguous business problems from analysis through implementation, including cross-team coordination.
- Strong analytical skills, with proficiency in spreadsheets, usage data, and business metrics for problem identification and hypothesis testing.
- Excellent relationship management skills and a genuine interest in customer interaction, with the ability to lead conversations and ensure follow-up.
- Curiosity about APIs and AI products, with the capacity to learn technical concepts and collaborate effectively with engineering teams.
- Clear writing skills, strong commercial judgment, and the ability to balance ongoing customer relationships with long-term projects.