Enablement Specialist, Perplexity Computer
Remote • San Francisco • FullTime
Posted 5d ago
Job Location
San Francisco
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Perplexity is looking for an Enablement Specialist to assist enterprise clients in developing the knowledge, confidence, and repeatable practices needed to succeed with Perplexity Computer. This role is perfect for individuals who possess technical expertise, strong facilitation skills, and a proven history of creating scalable onboarding and adoption programs. You will be responsible for designing and delivering programs that guide customers from initial access to confident, ongoing usage. This involves creating tailored onboarding journeys, leading workshops, diagnosing adoption challenges, and developing scalable guidance from recurring questions. You will collaborate closely with Customer Success, Applied AI Architects, Product, Marketing, and Support teams, owning the enablement programs that foster customer and customer success manager self-sufficiency.
Responsibilities
- Design customer journeys and build onboarding and adoption programs for diverse customer segments.
- Deliver high-quality enablement through technical kickoffs, workshops, office hours, and webinars.
- Explain complex product and agentic workflow concepts clearly to both technical and nontechnical audiences.
- Guide customers through setup processes, including access, permissions, connectors, and models.
- Diagnose customer adoption barriers related to knowledge, readiness, process, configuration, or technical complexity.
- Route complex customer needs to the appropriate internal teams (Applied AI Architect, Customer Success, Support, Product, Engineering).
- Create scalable assets such as curricula, checklists, implementation guidance, and videos.
- Use data to increase adoption and consumption by identifying stalled usage, delivering targeted interventions, and measuring program effectiveness.
- Gather customer patterns and feedback to inform Applied AI, Product, Customer Success, Marketing, and Support teams.
Requirements
- 4+ years in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or a technically oriented Customer Success role.
- Proven experience designing and delivering onboarding, training, or adoption programs in live and self-service formats.
- Strong facilitation and communication skills, with the ability to explain complex AI concepts to diverse audiences.
- Technical fluency to guide customers through product setup and common integration concepts.
- Strong diagnostic judgment to identify customer blockers.
- Experience using product and usage data to drive adoption and measure impact.
- Ability to work effectively cross-functionally with various internal teams.
- High sense of ownership and ability to operate effectively in a fast-paced environment.
- Experience with AI products, agentic workflows, enterprise SaaS, or technically complex platforms is a plus.
- Background in adult learning, instructional design, or enablement operations is a plus.