Technical Community Lead, Pro

About the job

Responsibilities

• Manage and deepen engagement with the ChatGPT Pro cohort of advanced users across disciplines.
• Design and execute high-touch community programming, including product demos, office hours, show-and-tell sessions, peer-learning formats, and in-person events.
• Build repeatable systems for onboarding, engagement, retention, and member communications.
• Identify, recruit, and onboard new individuals doing high-impact work with ChatGPT and Codex.
• Conduct in-depth interviews and maintain ongoing relationships to understand user workflows, decision-making, and real-world applications.
• Act as a trusted point of contact between advanced users and OpenAI.
• Help advanced Pro users understand and operationalize new capabilities across ChatGPT, Codex, agents, and related products.
• Run technical office hours, workflow reviews, demos, and peer-learning sessions for users building complex systems.
• Partner with DevEx, Product, and Research to route technical questions, bugs, edge cases, and workflow feedback to the right teams.
• Translate between highly technical users, non-technical experts becoming builders, and internal teams trying to understand real-world usage.
• Curate and evaluate user chats and workflows for editorial publication, internal learning, and product feedback.
• Identify patterns across use cases and distill them into actionable insights, educational assets, and reusable examples.
• Produce user profiles and case studies.
• Contribute to editorial channels including Substack, social content, newsletters, and internal storytelling.
• Shape how advanced AI usage is presented to both internal teams and external audiences.
• Help organize and run small cohorts of Pro users to test new models and features.
• Work closely with users to document their experiments, successes, and friction points.
• Synthesize feedback clearly, distinguishing recurring patterns from isolated anecdotes.
• Identify new patterns in how advanced users are interacting with ChatGPT and Codex.
• Track shifts in workflows, prompting strategies, and tool adoption.
• Surface recommendations to relevant internal teams and help explain why emerging behaviors may matter at scale.

Requirements

• Exceptional curiosity about how people work and solve problems.
• Highly organized and able to build systems, manage competing priorities, and close loops reliably.
• Good taste, with an understanding of what is interesting, novel, and worth sharing.
• Strong technical fluency: ability to understand technical workflows, reason through product behavior, and communicate credibly with builders.
• Hands-on experience using AI tools for complex work, ideally including Codex, agents, APIs, automation, or technical prototyping.
• Ability to help users break down workflows, identify friction, document edge cases, and translate technical usage into clear product feedback.
• Strong writing and editing skills, especially for turning complex technical behavior into precise, accessible stories and examples.