IT Audiovisual Operations Engineer

About the job

Responsibilities

• Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems.
• Resolve vendor escalations requiring internal administrative access or technical expertise, owning diagnosis, remediation, and verification of service restoration.
• Manage ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes using established standards, verifying system readiness for operation.
• Serve as the technical bridge between vendors and ITAV Engineering, providing diagnostic evidence and escalating issues requiring changes to system designs or engineering standards.
• Execute software updates, configuration changes, equipment replacements, and conferencing move/add/change requests using established standards and recovery procedures.
• Validate operational readiness for new or upgraded systems, including configuration, monitoring, administrative access, documentation, and support handoffs.
• Investigate recurring failures and work with ITAV Engineering to implement and validate lasting improvements.
• Maintain runbooks and recovery procedures, and train vendors and support technicians on approved tasks, access boundaries, and escalation requirements.
• Partner with IT Systems Operations on identity and access, and with Workplace and content owners on service requirements and user training.
• Build, operate, and improve AI and agentic workflows for repeatable administration, configuration checks, and troubleshooting, validating results, handling failures, and measuring reductions in manual effort.

Requirements

• 5+ years of experience implementing and troubleshooting enterprise AV systems, including installation, commissioning, and working from technical designs.
• Hands-on experience with Logitech, Cisco, QSYS, and Google Meet conferencing hardware.
• Hands-on expertise configuring, administering, and troubleshooting video conferencing platforms such as Google Meet, Zoom, and Microsoft Teams.
• Experience working with support vendors to diagnose escalated issues, perform administrative actions outside vendor permissions, and document verified resolutions.
• Experience administering AV or workplace technology services, including configuration, monitoring, software updates, and recovery, as well as migrating video conferencing platforms.
• Practical knowledge of enterprise networking, including IP addressing, VLANs, DNS, DHCP, and multicast, sufficient to diagnose AV connectivity and work effectively with Network Engineering.
• Experience configuring and troubleshooting wayfinding and conference room booking hardware, software, and room-resource integrations.
• Experience deploying and troubleshooting AV over IP, including Q-LAN, Dante, and NDI.
• Experience configuring and troubleshooting systems in the Q-SYS control ecosystem.
• Experience applying AV build standards, validating system performance, and maintaining clear configuration and support documentation.
• Experience using IT ticketing systems to prioritize technical escalations, communicate with users and partner teams, and meet agreed support expectations.
• Experience using basic scripting (Bash, Lua, Python, or JavaScript) and AI or agentic workflows to automate repeatable work, validate results, handle failures, and document processes.