Head of Technical Success, Government
Remote • Washington, DC • FullTime
Posted 26d ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
OpenAI is seeking a strategic and deeply technical leader to serve as the Head of Government Technical Success. This leader will oversee the technical functions across the government customer lifecycle, spanning pre-sales engagement, prototype-to-production delivery, and post-sales adoption and value realization. The mission is to help customers identify the highest value applications of OpenAI’s technology, navigate the technical and organizational requirements of government environments, move those applications into production, and scale adoption in ways that deliver measurable mission impact. This role combines organizational leadership, technical judgment, executive customer engagement, operating rigor, and product influence, partnering closely with various internal teams to ensure a seamless customer experience for governments worldwide.
Responsibilities
- Set and refine the strategy, operating model, and priorities for Government Technical Success.
- Build and lead an organization of technical success personnel, including hiring, design, and development.
- Create a seamless technical journey for government customers from discovery to value realization.
- Partner with Government Sales on technical strategy, account planning, and resource allocation.
- Serve as a technical executive sponsor for strategic government and partner relationships.
- Guide internal teams and customers through government deployment realities (security, privacy, data handling, etc.).
- Ensure successful evaluation, configuration, integration, deployment, and adoption of OpenAI products.
- Establish clear measures of technical success across the customer lifecycle.
- Scale the organization’s impact through playbooks, reference architectures, and training.
- Develop partnerships with systems integrators and technology partners for production deployments.
- Represent the technical voice of government customers to Product, Engineering, Research, Security, and Policy teams.
- Anticipate customer and market challenges and intervene on critical engagements.
- Champion a customer-first and mission-first culture.
Requirements
- 10+ years of experience with public sector customers.
- Strong track record of building and leading multidisciplinary technical customer-facing organizations.
- Experience leading leaders and high-performing technical teams through rapid growth and ambiguity.
- Deep technical acumen in AI and platform technologies (model behavior, APIs, agentic systems, enterprise architecture, security, cloud integration, etc.).
- Significant experience serving government or similarly complex regulated customers.
- Meaningful experience serving international government customers or leading international teams.
- Led complex AI, machine learning, or enterprise platform implementations from discovery to scaled adoption.
- Ability to translate complex technical concepts into clear decisions.
Benefits
- Relocation support to new employees.