Field Engineer
San Francisco • FullTime
Posted 1mo ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
OpenAI Robotics is seeking a Field Engineer to ensure the technical health of robotic workcells used in ongoing data acquisition operations. This role involves diagnosing and resolving hardware and software failures, and building practical tools, documentation, and support workflows to enhance operator and technician effectiveness. The position is ideal for someone who is practical, technically sharp, calm under pressure, and motivated by making real systems work reliably at scale, sitting at the intersection of software, robotics hardware, and live operations.
Responsibilities
- Serve as an engineering owner for keeping a fleet of robotic workcells online in daily operation.
- Diagnose, fix, mitigate, or escalate issues spanning mechanics, electronics, controls, software interfaces, logs, and configuration.
- Partner with technicians, operators, and engineering teams to improve scalable fleet support processes.
- Build or spec hardware and software tools to improve monitoring, diagnostics, recovery, and handoffs.
- Create documentation, SOPs, and diagnostic playbooks for repeatable floor practice.
- Bring up and support prototype systems, then transition them into scalable operations.
- Manage, triage, and respond to inbound tickets, maintaining clear issue history, ownership, and escalation paths.
- Write analysis scripts to identify fleet trends, recurring failures, and reliability improvement opportunities.
- Provide failure reports and operational feedback to engineering teams to improve system design.
Requirements
- 5+ years of experience supporting electromechanical, robotic, automation, or human-in-the-loop systems in production, R&D, lab, field, or operational environments.
- Ability to independently troubleshoot real-world failures under time pressure.
- Comfort working across mechanical, electrical, controls, and software boundaries, including logs, configurations, and basic software debugging.
- Strong organizational habits for tickets, documentation, communication, and follow-through.
- Clear communication with operators, technicians, shift managers, and engineers.
- Hands-on experience with physical systems and complex issue resolution.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Robotics, Computer Engineering, or a related field.