Field Enablement Lead, Technical Success
Remote • San Francisco • FullTime
Posted 2h ago
About the job
OpenAI is seeking a Field Enablement Lead, Technical Success to design and scale enablement programs for its rapidly growing technical customer-facing teams. This role will own programs covering onboarding, continuous skill development, technical pitches and demos, and subject-matter-expert knowledge sharing. The objective is to transform complex product knowledge and field experience into practical systems that enhance readiness, consistency, and the quality of customer interactions and deployments, ultimately helping customer-facing organizations achieve high-quality customer outcomes through evolving AI capabilities.
Responsibilities
- Design, implement, and scale enablement programs for Technical Success onboarding, skill development, and ongoing readiness.
- Redefine and operate the Subject Matter Expert (SME) program to facilitate knowledge sharing.
- Own and maintain a repository of technical pitches, demos, playbooks, and launch-ready assets.
- Partner with leadership and SMEs to identify skill gaps and deliver targeted learning interventions.
- Capture, vet, organize, and make technical content discoverable and reusable.
Requirements
- 5+ years of experience in technical enablement, solutions engineering, solutions architecture, technical success, or a related role.
- Proven track record of designing and scaling technical enablement programs in high-growth SaaS or technology environments.
- Exceptional communication and organizational skills.
- Experience building customer-journey-based playbooks, how-to guides, and technical learning assets.
- Direct customer-facing experience as a Solutions Engineer, Solutions Architect, or similar technical practitioner, or experience leading these teams.
- Strong judgment and ability to independently define, prioritize, and lead ambiguous, high-impact initiatives.
- Familiarity with AI/ML technologies, platform products, or other deeply technical SaaS offerings.
- Experience shaping strategic enablement programs that measurably improve onboarding speed, technical readiness, and execution.
- Experience using technology and automation to personalize learning and scale enablement.