AI Agent Engineer, Client Facing
$108k - $170k • Redwood City, CA (Hybrid)
Posted 1mo ago
Job Location
Redwood City, CA (Hybrid)
Tech Stack
Remote Work Policy
On-site
Categories
AI Agent Engineer
About the job
Observe.AI is seeking an AI Agent Engineer to lead the development and deployment of enterprise-grade Voice, Chat AI agents, and AI Copilots. This is a hands-on, customer-facing role responsible for the entire lifecycle of AI Agents, from design and integration to deployment and optimization. You will act as the primary technical partner for clients, guiding them from concept to production and ensuring the successful implementation of AI solutions.
Responsibilities
- Implement AI Agents, including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
- Serve as the primary technical partner for customers, leading demos, communicating progress, gathering feedback, and guiding solutions.
- Configure and connect systems using APIs, handling authentication, data mapping, error handling, and integrations with enterprise tools.
- Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
- Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet targets.
- Translate customer requirements into actionable solutions and consultatively address challenges in security, connectivity, or knowledge ingestion.
- Collaborate with product and engineering teams to escalate platform gaps and resolve technical issues, while independently driving client implementations.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- 3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications.
- Strong communication skills for customer-facing discussions, including explaining complex technical concepts to non-technical audiences.
- Hands-on skills in prompt design, workflow building, and API integration (SIP, Twilio, Amazon Connect, etc.).
- Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.).
- Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns, and performance optimization.
- Programming experience in Python, JavaScript, or similar for scripting and integrations.
- Strong problem-solving mindset to find workarounds, unblock integrations, and adapt to customer-specific ecosystems.
- Experience with integration tools and iPaaS providers (e.g., n8n, Zapier) is a plus.
- Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus.
Benefits
- Competitive compensation including equity
- Market-aligned base pay
- Performance incentives
- Meaningful equity ownership
- Comprehensive medical, dental, and vision insurance options
- Unlimited, flexible PTO policy
- 10 company holidays
- Annual company-wide Winter Break
- Paid parental leave
- 401(k) plan
- Quarterly Lifestyle Spending Account for wellness, learning, and personal growth
- Monthly Mobile + Internet Stipend
- Pre-tax Commuter Benefits