Senior HPC Support Engineer - Ethernet and AI Infrastructure
$120k - $207k • Remote • US, WA, Redmond
Posted 11d ago
Job Location
US, WA, Redmond
Tech Stack
Remote Work Policy
Fully remote
Categories
AI Infrastructure Engineer
About the job
NVIDIA is seeking a Senior HPC Support Engineer specializing in Ethernet and AI Infrastructure to engage with prestigious customers. This role involves providing comprehensive solutions for sophisticated installations, maintenance, and operations of groundbreaking networking products within data center and networking technologies. As part of the NVEX Global Technical Support team, you will be a conscientious communicator focused on resolving issues and ensuring high customer satisfaction. A significant aspect of the role includes collaborating with Engineering, Marketing, and Support teams on technical matters.
Responsibilities
- Resolve sophisticated customer concerns and technical issues through research, reproduction, and problem-solving for customers installing and supporting systems using Linux Operating Systems, with a focus on NVIDIA Ethernet Switching technologies and End-to-End Solutions.
- Respond to customer product support inquiries via telephone, email, or conference calls.
- Resolve customer issues during installation, operation, maintenance, product application, or interoperability with other vendors.
- Participate in multi-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, and support tools.
- Develop, redefine, and document standard methodologies for support processes and improvements for internal teams (Support/R&D).
Requirements
- 5+ years of in-depth customer support and debugging experience for hardware and software products.
- Demonstrated use of established Agentic AI technologies (Claude, Codex, Cursor) in daily job responsibilities.
- Established knowledge of Enterprise platform and systems engineering, including Linux triage and server hardware/OS issue resolution.
- Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented professional communication and interpersonal skills.
- Academic degree in Networking, Computer Science/Engineering, or Electrical/IT, or equivalent experience.
- Excellent English communication, presentation, oral, and written skills.
- Profound knowledge and experience in networking technologies, protocols, and routing (TCP, UDP, Ethernet, IP, L2, L3, BGP, OSPF) at an enterprise level.
- Proficiency in Linux OS, System Administration, and Networking (LFCS / RHCSA).
- Ability to debug networking protocols using tools like TCPDUMP and Wireshark.
- Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (Docker, Kubernetes).
- Strong organizational skills and ability to prioritize/multi-task with limited supervision.
Benefits
- Highly competitive salaries
- Comprehensive benefits package
- Eligibility for equity
- Eligibility for benefits