Senior Customer AI Engineer - Token Factory
$210k - $262k • Remote • Remote - United States
Posted 3d ago
About the job
Nebius is building a full-stack AI cloud platform to support developers and enterprises from data and model training through to production deployment. We are looking for a Senior Customer AI Engineer to join our Token Factory team. This role is at the intersection of engineering, delivery, and customer success, ensuring that customer AI workloads transition smoothly from proof-of-concept to production and scale reliably on Nebius infrastructure. You will work closely with customer engineering teams, Solution Architects, and Product/Infrastructure teams to drive stable, performant, and cost-efficient deployments.
Responsibilities
- Lead the transition of customer AI workloads from proof-of-concept to production.
- Ensure customer workloads are deployed, stable, and scalable.
- Drive time-to-production and time-to-value for customer deployments.
- Monitor and improve performance (latency, throughput), cost efficiency, and reliability of customer workloads.
- Identify and resolve bottlenecks proactively.
- Act as a trusted technical partner to customer engineering teams.
- Provide guidance on best practices and optimization for AI workloads.
- Translate technical challenges into actionable solutions.
- Act as a primary technical contact for production issues and coordinate incident resolution.
- Communicate clearly during high-pressure situations.
- Identify opportunities to optimize and expand customer usage of Nebius infrastructure.
- Provide structured feedback to Product and Infrastructure teams to shape better solutions.
Requirements
- Practical knowledge of inference frameworks (e.g., vLLM, TensorRT, or similar).
- Solid understanding of cloud or infrastructure systems.
- Solid understanding of distributed systems or high-load applications.
- Ability to troubleshoot and reason about system performance.
- Experience working directly with technical customers (e.g., engineers, ML teams).
- Ability to communicate complex topics clearly and effectively.
- Strong sense of ownership and ability to drive outcomes.
- Ability to manage multiple customers and priorities.
- Structured, proactive, and solution-oriented mindset.