Senior Staff AI Agent Engineer – Moveworks | Customer Deployment
$191k - $334k • San Francisco, California, United States; Remote • Full-time
Posted 1mo ago
Job Location
San Francisco, California, United States; Remote
Tech Stack
Remote Work Policy
On-site
Employment Type
Full-time
Categories
AI Agent Engineer
About the job
You will own the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This is a customer-facing, field-based role where you will be the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. You are equally comfortable whiteboarding with a customer's IT team and collaborating with internal engineering and product teams. This role requires regular customer interaction and up to 25% travel.
Responsibilities
- Serve as the primary technical owner for 3-5 strategic customer engagements, driving adoption and outcomes throughout the implementation lifecycle.
- Partner with customers to architect and deliver AI solutions leveraging the Moveworks Platform, developing novel AI Agent frameworks, architectural patterns, or tooling.
- Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems.
- Act as a trusted technical advisor to customers, helping them develop their Agentic AI roadmap and upskill their teams.
- Shape the multi-year technical strategy for the platform internally.
- Align across Engineering, Product, Customer Success, and Sales leadership to coordinate complex workflows.
- Generalize successful customer solutions into reusable templates and share learnings across the team.
- Develop other engineers and ensure continuous growth in technical expertise and delivery of customer outcomes.
Requirements
- 12+ years of experience in a customer-facing technical role (e.g., Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant).
- Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers.
- Experience designing, building, and launching full-stack workflows and automations using REST APIs, iPaaS tools, or scripting languages.
- Proven ability to independently determine methods and procedures on new assignments, exercising strong judgment.
- Experience leading projects and coordinating team members, with strong networks across departments and external stakeholders.
- Willingness and ability to travel up to 25% of the time.
- Ability to operate across multiple business functions and technical domains.
- Strong grasp of API-based systems integration.
- Strong grasp of LLM-based systems design including prompt engineering, context engineering, and data modeling.
- Strong communication and relationship skills, with the ability to tailor solution narratives to technical and business audiences.
- Rapid learner with high technical aptitude.
- Strong product judgment and focus on delivering exceptional end-user experiences.
- Ability to navigate ambiguity and legacy systems.
- Strong sense of personal accountability.
Benefits
- Base pay of $190,900 - $334,100
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs