People Operations Generalist
New York • FullTime
Posted 2mo ago
Job Location
New York
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
AI needs a new infrastructure layer, and Modal is building it. We are seeking a People Operations Generalist to join our growing People team. This role will manage the entire employee lifecycle, from offer acceptance through offboarding, while also developing the processes and documentation necessary for our People function to scale with the business. This is an ideal opportunity for a highly organized, systems-oriented individual who excels in a fast-paced setting and is eager to establish operational foundations rather than simply maintain existing ones.
Responsibilities
- Own and continuously improve the new hire onboarding experience, ensuring employees are set up for success and internal tasks are tracked and completed on time.
- Serve as a first point of contact for employee questions across the full HR spectrum, triaging and routing more complex issues to the right People team member or external partner.
- Maintain and improve self-service resources (FAQs, Notion pages, etc.) so employees can find what they need quickly and feel supported.
- Support rollouts of new People programs and policies, including communication planning, manager enablement, and documentation.
- Help bring employee experience programs and events to life, from team offsites to milestone recognition, that reinforce culture and make people feel valued.
- Process employee changes (promotions, equity refreshes) accurately and on time, including preparing updated employment letters and maintaining compliant employee files.
Requirements
- 2+ years of People Operations experience, preferably at a high-growth startup.
- Demonstrated ability to build and document HR processes from the ground up.
- Strong written communication skills, with the ability to write clearly, keep things simple, and know your audience.
- Experience managing employee data with accuracy and discretion.
- Comfortable handling competing priorities without losing track of the details.