Customer Engineer
New York • FullTime
Posted 11mo ago
Job Location
New York
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
AI needs a new infrastructure layer, and Modal is building it. This role is for engineers with deep AI/ML and low-level systems experience who want to build the best technical support experience in the world. It's an engineering role where you are closest to our customers, splitting your time between direct customer interaction and shipping fixes, features, and automation that improve the platform for everyone. You will solve deeply technical problems arising from running demanding AI workloads, contributing production code alongside the core platform engineers. Your roadmap will be shaped by insights gained from the customer experience frontier.
Responsibilities
- Ship code that matters by fixing bugs, building features, and creating automation to improve the experience for all Modal users.
- Work directly with customers to help them debug, optimize, and architect their workloads via Slack, email, and calls.
- Build scalable systems, including tooling, dashboards, and automated workflows, to make support efficient and delight customers.
- Close the feedback loop by translating observed patterns into concrete improvements like documentation fixes, API changes, or new feature proposals.
- Contribute to open source and technical content by writing examples, building demos, and publishing content to help the community succeed on Modal.
Requirements
- Depth in either low-level infrastructure (operating systems, file systems, networking, performance profiling, cluster management, distributed systems) or ML/AI engineering (training models, optimizing inference, working with GPUs, building ML infrastructure).
- An automation mindset, with the engineering background to eliminate manual processes.
- Clear communication skills, capable of explaining systems issues, writing bug reports, drafting documentation, and collaborating internally.