Product Manager, Trust & Safety
San Francisco • FullTime
Posted 1mo ago
About the job
Mercor is seeking a Product Manager for Trust & Safety to own the fraud detection and enforcement product and policies end-to-end. This role is critical for maintaining the integrity of Mercor's marketplace, where millions of domain experts are paid daily to train AI models. You will be responsible for the multi-agent system that scores risk, the signals that feed it, and the enforcement actions taken. Additionally, you will shape the operational workflows for reviewers, develop governing policies, and ensure feedback loops between production issues and future development. This is a highly technical, customer-facing position for an individual energized by complex, ambiguous problems and a desire to own a product area with significant impact.
Responsibilities
- Connect Trust and Safety decisions to Mercor's long-term health, expert trust, and client trust, and use this to prioritize business outcomes.
- Own the Trust and Safety product end-to-end, setting the roadmap and managing the lifecycle from signal detection to enforcement action.
- Improve detection quality by tuning models, prompts, and signals with data science and engineering, reducing false positives while maintaining accuracy on false negatives.
- Expand automated decisioning as accuracy improves.
- Design products and workflows for operations analysts, ensuring clarity on actions, evidence, and audit trails, and making high-severity calls defensible.
- Write specifications and PRDs, build dashboards, pull SQL, and make small code contributions to unblock tasks and validate direction.
Requirements
- 5+ years in Product Management, Product Operations, Technical Program Management, Trust & Safety, Risk, Fraud, or a similar technical, operationally-minded role.
- Prior exposure to safety or integrity problems is a strong plus.
- Technical fluency, including comfort with large datasets, AI agents, and reasoning about detection models and signals.
- Ability to hold technical conversations with engineers and data scientists.
- Systems thinking with a passion for building repeatable systems and fixing cross-system problems.
- Strong project management and cross-functional communication skills.
- Ability to thrive in ambiguous, adversarial environments and take ownership from problem definition through execution.
- High accountability for outcomes.
- Judgment to weigh the cost of false positives against missed fraud cases and make explicit, consistent tradeoffs.
Benefits
- Bi-annual performance bonus structure
- Generous equity grant vested over 4 years
- Up to $15k Relocation bonus
- $10K housing bonus (if you live within 0.5 miles of our office)
- $1.5K monthly stipend for meals
- Free Equinox membership
- $200 monthly laundry reimbursement
- $200 monthly personal wellness reimbursement
- Health, Dental, Vision insurance