Technical Account Manager
United States • FullTime
Posted 1mo ago
Job Location
United States
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
LiteLLM is seeking a Technical Account Manager to champion customer success for our leading open-source AI gateway. You will be the primary technical point of contact for our most important accounts, ensuring their successful adoption and ongoing use of the LiteLLM platform. This customer-facing role involves regular engagement with developers, assisting with their rollouts, and resolving any feature requests or bugs they encounter. If you are passionate about solving technical challenges and empowering developers to achieve success, this is an excellent opportunity.
Responsibilities
- Manage and drive success for the 30 most important accounts.
- Act as the technical point of contact, ensuring customer issues are resolved and maintaining regular communication.
- Proactively identify and mitigate churn risk by improving usage and ensuring customers are prepared for renewal.
- Influence the product roadmap by communicating significant technical gaps and opportunities to the product team.
Requirements
- Possess technical depth and familiarity with the LiteLLM product.
- Demonstrate a strong focus on customer success and product adoption.
- Exhibit a commitment to solving root causes of issues.
- Communicate effectively with customers, both in writing and verbally, with a calm and responsive demeanor.
- Operate with high autonomy, managing your own backlog and priorities based on customer needs.
- Show a strong inclination towards deep problem understanding.
Benefits
- Competitive salary
- Health, dental, and vision benefits
- 401k plan with 3.5% match