Senior Support Engineer - India
Remote • India • FullTime
Posted 1mo ago
Job Location
India
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
LiteLLM is seeking a Senior Support Engineer in India to take ownership of the support queue and ensure customer success. As LiteLLM is a developer tool, this role requires a technical individual who can deeply understand and resolve customer issues. The primary focus will be on working through tickets, addressing customer problems, and ensuring they are successful with the product. The ideal candidate is driven to find the root cause of issues rather than applying superficial solutions, demonstrating a profound understanding of problems before resolving them.
Responsibilities
- Own the support queue and work through tickets to drive customers to success
- Diagnose customer issues and solve for the root cause, not just the symptom
- Reproduce customer issues in their specific environments
- Submit pull requests for bug fixes and improvements where needed
- Act as the technical voice of the customer back to engineering
Requirements
- Technical depth and real familiarity with the LiteLLM product surface
- Obsessed with customers and making them successful with the product
- Obsessed with solving root causes rather than patching over problems
- Metrics-driven and hardworking, ready to move through a high volume of tickets
- A strong bias toward understanding problems deeply
Benefits
- Fast-paced growth environment with deep technical ownership
- Competitive salary