Senior Support Engineer
San Francisco • FullTime
Posted 2mo ago
Job Location
San Francisco
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
LiteLLM is seeking a Senior Support Engineer to lead the team responsible for building the leading open-source AI gateway. This role involves owning the support queue and ensuring customer success by deeply understanding and resolving their technical issues. The ideal candidate will be passionate about identifying the root cause of problems and providing effective solutions, rather than superficial fixes, to help customers succeed with the LiteLLM product.
Responsibilities
- Own and manage the support queue, resolving tickets to ensure customer success.
- Diagnose customer issues, focusing on root cause analysis rather than superficial fixes.
- Reproduce customer issues within their specific environments.
- Submit pull requests for bug fixes and product improvements.
- Serve as the technical advocate for customers, relaying feedback to the engineering team.
Requirements
- Possess technical depth and familiarity with the LiteLLM product.
- Demonstrate a strong customer focus and commitment to their success.
- Exhibit an obsession with solving root causes of problems.
- Be metrics-driven, hardworking, and capable of managing a high volume of tickets.
- Show a strong inclination towards deep problem understanding.
Benefits
- Competitive salary
- Health, dental, and vision benefits
- 401k plan with 3.5% match