Global Services Solutions Expert
New York City • FullTime
Posted 1mo ago
Job Location
New York City
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Legora is redefining legal work with an AI-native workspace designed for legal professionals. Our platform enables teams to analyze documents rapidly, think more clearly, and operate with enhanced precision, ultimately allowing them to focus on critical judgment, strategy, and outcomes. Trusted by over 1,000 customers in more than 50 countries, including major global law firms and corporations, Legora has achieved significant ARR growth and continues to expand through strategic acquisitions. We foster a culture of ownership, excellence, and collaborative growth, driven by impact and a commitment to raising the bar.
Responsibilities
- Represent Global Services credibly in high-stakes sales conversations, setting realistic expectations for delivery, implementation, resourcing, and success factors.
- Address services-related questions and objections directly with prospects and the commercial team.
- Ensure consistency between pre-sale promises and post-signature Global Services delivery.
- Assist in drafting technical portions of RFPs, including security, compliance, product, architecture, and implementation details.
- Collaborate with internal teams to build an automated RFP response process with human review, aiming for 90% automation within six months.
- Transition from hands-on RFP drafting to owning and maintaining the automated system, managing edge cases and quality.
- Develop fluency in the partner ecosystem to credibly represent partner capabilities to prospects.
- Maintain partner-capability content and enablement materials for sales and services teams.
- Flag deals to the partnerships organization when their involvement is required.
Requirements
- Deep implementation or project delivery experience with credibility in discussing services execution.
- Commercial presence and comfort in representing organizational capabilities to external audiences.
- Experience in drafting complex RFPs, working with product and post-sales teams.
- Approximately 5-7 years of relevant experience combining implementation/services delivery with customer-facing or pre-sales work.
- Comfort moving between hands-on execution and building replacement processes.
- Experience in or alongside a Growth or Revenue organization in a B2B SaaS environment is a strong plus.
Benefits
- Comprehensive salary
- Medical, Dental & Vision insurance
- Multiple medical plan options
- HSA or Healthcare FSA
- Dental plans
- Vision plans
- Generous parental leave
- Free access to Maven Clinic
- Dependent Care FSA
- Free One Medical membership
- Pre-tax commuter benefits
- Life Insurance + STD/LTD
- 401(K) with generous company match
- Unlimited PTO
- Robust voluntary benefits (identity protection, legal coverage, pet savings programs)
- Company-provided lunch daily