Field Enablement Manager - Customer Success
Remote • Stockholm HQ • FullTime
Posted 4h ago
About the job
Legora is redefining how legal work is done with an AI-native workspace designed for legal professionals. Our platform analyzes thousands of documents in minutes, powering end-to-end workflows to cut through complexity and allow teams to focus on judgment, strategy, and outcomes. Trusted by over 2,100 customers in more than 80 countries, we have scaled to over $200M in ARR and continue to expand through strategic acquisitions. We are a team that leans in, fights for excellence, and grows together, driven by impact, pace, and a commitment to raising the bar.
Responsibilities
- Design and manage certification-based programs for onboarding, ongoing training, product mastery, AI/LLM fluency, customer engagement, and core CS functions.
- Develop processes to standardize Customer Success contributions to product releases, customer delivery, and go-to-market strategy.
- Collaborate with CS leadership to identify gaps, build repeatable systems, and improve customer adoption, retention, and expansion.
- Act as a liaison between Product, Engineering, Sales, Legal Engineering, Support, and Product Marketing to ensure program alignment.
- Create frameworks, documentation, and workflows to scale CSM account management, cross-functional collaboration, and customer insight delivery.
- Build mechanisms to ensure CSMs are prepared for new product capabilities, AI advancements, and evolving customer needs.
- Lead program strategy and execution for product launches, CS summits, release cycles, and strategic customer initiatives.
- Ensure the Customer Success team delivers clear, consistent, and excellent performance during key company milestones.
Requirements
- Over 5 years of experience in post-sales or customer-facing roles (Customer Success, Account Management, Customer Operations, Management Consulting).
- Experience translating complex workflows into scalable systems in a customer-facing role.
- Experience enabling high-performing teams in high-growth B2B SaaS or helping customers adopt transformative technology.
- Strong systems-thinking ability to transform ambiguity into structured, scalable programs.
- Exceptional communication skills with executive presence to partner with senior leadership.
- High emotional intelligence for collaboration across technical and go-to-market teams.
- Proven track record of designing programs that drive measurable outcomes and enhance team performance.