Field Enablement Manager APJ - Customer Success
Sydney • FullTime
Posted 1mo ago
Job Location
Sydney
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Legora is seeking a Field Enablement Manager to build the operational backbone for its Customer Success organization. This foundational role involves translating strategy into repeatable programs, enhancing cross-functional execution, and contributing to the global scaling of Customer Success. The ideal candidate will be a builder with strong systems-thinking, exceptional communication skills, and a proven ability to design programs that drive measurable outcomes.
Responsibilities
- Design and run certification-based programs for onboarding, product mastery, AI/LLM fluency, and core CS motions.
- Build processes to standardize Customer Success contributions to product releases, customer delivery, and GTM strategy.
- Partner with CS leadership to identify gaps, build systems, and improve customer adoption, retention, and expansion.
- Act as a liaison between Product, Engineering, Sales, Legal Engineering, Support, and Product Marketing for program alignment.
- Create frameworks, documentation, and workflows to scale CSM account management and customer insights.
- Develop mechanisms to ensure CSMs are prepared for new product capabilities, AI advancements, and evolving customer needs.
- Lead program strategy and execution for product launches, CS summits, and strategic customer initiatives.
- Ensure the Customer Success team delivers with clarity and excellence during key company milestones.
Requirements
- 5+ years of experience in post-sales or customer-facing roles (e.g., Customer Success, Account Management, Solutions Consulting).
- Experience in Enablement, Revenue Programs, or GTM Operations at high-growth B2B SaaS.
- Proven ability to transform ambiguity into structured, scalable programs.
- Exceptional communication and executive presence to partner with senior leadership.
- Proven track record of designing programs that drive measurable outcomes.
- Experience working directly with AI-powered customer workflows or technical SaaS products (bonus).
- Experience building certification-based CS or technical training (bonus).
- Experience scaling programs across multiple geographies or globally distributed teams (bonus).
Benefits
- Hypergrowth environment
- Opportunity to shape scaling systems
- Direct influence on customer adoption, retention, and expansion
- Collaboration with AI researchers, engineers, and legal experts