IT Systems Engineer
$150k - $170k • San Francisco, CA • FullTime
Posted 2mo ago
About the job
LangChain is seeking an IT Systems Engineer to join our growing team in San Francisco. This role is critical to maturing and scaling our IT foundation as the company expands. You will bring deep technical expertise to our fleet management and SaaS administration, with the opportunity to shape how we manage our fleet, identity, SaaS stack, and business automation. The ideal candidate has startup experience, thrives in ambiguity, enjoys problem-solving, and is excited to build scalable systems to support our global team.
Responsibilities
- Build and maintain scalable IT infrastructure and tech stack.
- Drive automation initiatives to reduce toil and improve efficiency using scripts, APIs, and workflow tools.
- Implement monitoring and documentation practices for operational excellence.
- Reimagine and manage the deployment, configuration, and management of our Mac fleet, going beyond basic MDM.
- Design and build a secure, reliable, and maintainable desktop environment using version-controlled, testable, and repeatable systems.
- Own custom security controls and application deployment across the fleet for consistent and scalable rollouts.
- Drive the identity strategy, implementing secure, scalable access controls.
- Identify and implement security enhancements across the SaaS stack.
- Partner with the Security team to improve enterprise security posture.
- Administer and optimize the growing SaaS stack, managing provisioning, access controls, and lifecycle management.
- Become the central administrator for LangSmith, developing deep fluency in its administration.
- Build automated workflows for LangSmith administration using its API and automation tooling.
- Provide global support for hardware, software, networking, and IT tools.
- Deliver excellent onboarding experiences for new hires, ensuring they have the necessary hardware, access, and setup.
Requirements
- 5+ years of experience in IT engineering and systems administration.
- Deep proficiency with Okta and Okta Workflows.
- Fluency in at least one general-purpose programming language (Python, JavaScript, or similar) with demonstrated ability to write production-quality scripts and automation.
- Versed in the use of REST APIs, webhooks, and API authentication methods.
- Demonstrated ability to build meaningful automations that reduce manual work and improve IT operations.
- Hands-on experience with IaC using Terraform to manage and provision IT infrastructure and applications.
- Experience using coding agents (e.g. Claude Code) as part of your day-to-day engineering workflow.
- Strong experience with a modern tech stack including Google Workspace, Slack, Notion, Claude, ChatGPT.
- Solid understanding of MDM platforms, and ideally experience with fleet/configuration management tooling.
- Experience administering a large or complex SaaS stack, ideally including internal or AI/LLM-based products.
- Strong networking fundamentals (TCP/IP, DNS, VPNs, firewalls, switching, wireless, LAN/WAN).
Benefits
- Medical, dental, and vision coverage
- Flexible vacation
- 401(k) plan
- Meals on in-office days in the US
- Competitive compensation
- Variable compensation
- Meaningful equity