Activation Specialist (NYC)
New York, NY • FullTime
Posted 18d ago
About the job
LangChain is seeking an Activation Specialist to join their Customer Experience team. This role will focus on guiding new customers through their initial weeks with LangSmith, ensuring they transition from a signed contract to a fully operational platform ready for production agents. The specialist will be instrumental in achieving key activation milestones, including administrative setup, user onboarding, trace data flow, evaluation implementation, and fostering customer confidence in independent building.
Responsibilities
- Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
- Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
- Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
- Help customers build their first evaluation workflows, define what “good” looks like, and confirm they can debug a production trace independently.
- Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
- Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.
Requirements
- 2–4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or a similar function.
- A strong desire to work directly with customers and build productive, trusted relationships.
- Excellent organization and follow-through, with a track record of keeping customers and internal partners aligned.
- A proactive, industrious approach to learning new tools, solving problems, and rolling up your sleeves.
- Clear, friendly written and verbal communication skills.
- Curiosity about technology and AI, plus a willingness to get hands-on and learn technical concepts on the job.
Benefits
- medical, dental, and vision coverage
- flexible vacation
- a 401(k) plan
- meals on in-office days in the US