Account Manager, Renewals & Expansion (East Coast)
New York, NY • FullTime
Posted 18d ago
About the job
LangChain is seeking a results-driven Account Manager to own and accelerate customer adoption, retention, and growth. In this role, you will be the primary commercial point of contact for a key segment of our customers, acting as a trusted advisor to build lasting partnerships. Your focus will be on ensuring customers realize the full value of LangChain, driving usage, renewals, and expansion of their investment. Success will be measured by your impact on customer retention and net revenue retention. This is an opportunity to shape how AI technology shows up in the real world at a rapidly growing company with significant funding and a strong market presence.
Responsibilities
- Manage the customer lifecycle post-signature for a portfolio of commercial customers, ensuring high retention rates.
- Develop and maintain a rolling forecast for your portfolio, consistently meeting or exceeding quarterly and annual renewal and net retention targets.
- Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
- Uncover and execute expansion opportunities by understanding customer needs and aligning them with new features and products.
- Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
- Act as the voice of the customer, synthesizing feedback to inform the product roadmap and collaborating with Product and Engineering teams.
- Partner closely with Sales, GTM Engineering, and RevOps teams to ensure a seamless customer journey.
- Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes.
Requirements
- 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
- Proven track record of success in meeting and exceeding retention and expansion quotas.
- Strong commercial acumen and negotiation skills, with experience managing complex renewal cycles.
- Strong technical aptitude and ability to articulate the value of complex technical products.
- Familiarity with the modern AI/LLM stack is a significant plus.
- Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences.
- Deep empathy for customer business objectives and a passion for helping them achieve their goals.
- Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
- Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.
- Direct experience at a high-growth, developer-first, or AI/ML infrastructure company (preferred).
- Experience managing renewals in a consumption or usage-based pricing model (preferred).
Benefits
- Meaningful equity
- Medical, dental, and vision coverage
- Flexible vacation
- 401(k) plan
- Meals on in-office days in the US