Senior IT Engineer
Bangalore, India
Posted 16d ago
About the job
Glean is seeking a seasoned L3 Senior IT Engineer to serve as a technical visionary and primary escalation authority within IT Support. This role involves full ownership of sophisticated infrastructure, identity management, and endpoint security ecosystems, overseeing critical platforms like Okta, Google Workspace, and Kandji to ensure seamless operational excellence. As a senior leader, you will resolve high-stakes technical challenges, conduct deep-dive root-cause investigations, and champion automation to refine global processes. You will be instrumental in upholding rigorous compliance standards while providing high-level mentorship to junior engineering staff. Collaboration with Security, HR, Finance, and Engineering stakeholders, as well as external partners, is key to architecting and maintaining secure and scalable IT services. This individual contributor position is based in Bangalore and reports directly to IT Support leadership.
Responsibilities
- Serve as the final escalation point for complex IT issues across identity, infrastructure, endpoints, networking, and SaaS applications.
- Administer and optimize Okta, Google Workspace, Kandji, and related identity and endpoint-management platforms.
- Troubleshoot advanced issues across macOS, Windows, and Linux environments.
- Lead root-cause analysis for major incidents and implement corrective and preventive actions.
- Monitor system health, endpoint compliance, patch status, alerts, and operational risks.
- Design and implement automation for onboarding, offboarding, provisioning, access management, compliance checks, reporting, and asset lifecycle workflows.
Requirements
- Seasoned L3 Senior IT Engineer with technical visionary capabilities.
- Experience as a primary escalation authority within IT Support.
- Full ownership of sophisticated infrastructure, identity management, and endpoint security ecosystems.
- Proficiency with critical platforms such as Okta, Google Workspace, and Kandji.
- Ability to resolve high-stakes technical challenges and conduct deep-dive root-cause investigations.
- Experience championing automation to refine global processes.
- Ability to uphold rigorous compliance standards.
- Experience providing high-level mentorship to L1 and L2 engineering staff.
- Ability to collaborate cross-functionally with Security, HR, Finance, and Engineering stakeholders, as well as external partners.
- Experience architecting and maintaining secure and scalable IT services.
- Experience troubleshooting advanced issues across macOS, Windows, and Linux environments.