AI Success Manager, West
$140k - $200k • Mountain View, CA
Posted 3mo ago
About the job
Glean is a Work AI platform that empowers everyone to work smarter with AI. Our platform has evolved from an advanced enterprise search tool into a comprehensive Work AI ecosystem, featuring intelligent Search, an AI Assistant, and scalable AI agents. We offer over 100 enterprise SaaS connectors, flexible LLM choices, and robust APIs, providing the infrastructure for organizations to govern, scale, and customize AI securely and without vendor lock-in. Glean redefines how enterprises find, use, and act on knowledge by mapping relationships between people, content, and activity to deliver personalized, context-aware responses. Our AI agents automate real work across teams by accessing a broad range of enterprise and external data, leading to measurable business impact such as faster onboarding and increased productivity.
Responsibilities
- Serve as the primary post-sales point of contact, accountable for platform health.
- Lead and orchestrate successful implementations and long-term customer engagements.
- Ensure efficient technical deployment and deliver proactive strategic guidance.
- Build and deliver against joint success plans and Executive Business Reviews (EBRs).
- Collaborate with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D.
- Help customers achieve real business outcomes through AI.
- Lead new customer deployments, including hands-on guidance for SSO and connector setup.
- Own end-to-end delivery from kickoff to renewal, managing expectations, timelines, and budgets.
- Create and execute joint success plans and EBRs to drive adoption and measurable business value.
- Provide overall program management.
- Develop, communicate, and execute tailored project plans.
- Facilitate cross-functional collaboration across delivery, operations, and technical teams.
- Provide a blend of technical guidance and strategic partnership.
- Act as an escalation manager when necessary.
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- Proactively identify risks or blockers and drive resolution.