AI Success Manager (US West Customer Hours)
Bangalore, India
Posted 3mo ago
About the job
Glean is seeking an AI Success Manager (AISM) for US West hours to lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building then delivering against joint success plans. AISMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements.
Responsibilities
- Help customers achieve real business outcomes through the use of AI.
- Serve as the primary lead on new customer deployments, including hands-on guidance for SSO and connector setup.
- Own end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timelines, and services budget for all stakeholders.
- Create and execute joint success plans that drive adoption, deepen engagement, and result in measurable business value.
- Develop, communicate, and execute tailored project plans, facilitating cross-functional collaboration across delivery, operations, and technical teams.
- Provide technical guidance and strategic partnership, acting as an escalation manager when necessary.
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- Proactively identify and drive resolution for risks or blockers, escalating internally when appropriate.
- Guide and document improvements to customer success processes.
Requirements
- Experience in customer-facing roles such as Customer Success, Professional Services, or Technical Account Management.
- Experience with enterprise software deployments and project management.
- Familiarity with AI concepts and technologies.
- Ability to manage multiple projects simultaneously.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.