AI Success Manager, East
$140k - $200k • Remote • Remote - US
Posted 3mo ago
About the job
Glean is seeking an AI Success Manager (AISM) to serve as the primary post-sales point of contact, ensuring platform health and driving customer success. This hands-on role involves leading and orchestrating successful implementations and long-term customer engagements. You will be responsible for efficient technical deployment, providing proactive strategic guidance, and building and executing joint success plans and Executive Business Reviews (EBRs). AISMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D teams.
Responsibilities
- Help customers achieve real business outcomes through AI.
- Lead new customer deployments, including hands-on guidance for SSO and connector setup.
- Own end-to-end delivery from kickoff to renewal, managing expectations, timelines, and budgets.
- Create and execute joint success plans and EBRs to drive adoption and measurable business value.
- Provide overall program management.
- Develop, communicate, and execute tailored project plans.
- Facilitate cross-functional collaboration across delivery, operations, and technical teams.
- Offer a blend of technical guidance and strategic partnership.
- Act as an escalation manager when necessary.
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- Proactively identify and address risks or blockers.