AI Success Manager, Central
$120k - $170k • Nashville, TN
Posted 3mo ago
About the job
Glean is seeking an AI Success Manager (AISM) to serve as the primary post-sales point of contact, ensuring platform health and orchestrating successful customer implementations and long-term engagements. This hands-on role involves leading technical deployments, providing strategic guidance, and developing joint success plans to make customers highly successful. The AISM will collaborate with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D teams to drive customer adoption and achieve measurable business value through the use of AI.
Responsibilities
- Help customers achieve real business outcomes through AI.
- Serve as the primary lead on new customer deployments, including hands-on guidance for SSO and connector setup.
- Own end-to-end delivery from kickoff to go-live through renewal, managing expectations, timelines, and services budgets.
- Create and execute joint success plans and Executive Business Reviews (EBRs) to drive adoption and measurable business value.
- Provide overall program management.
- Develop, communicate, and execute tailored project plans.
- Facilitate cross-functional collaboration across delivery, operations, and technical teams.
- Provide a blend of technical guidance and strategic partnership, acting as an escalation manager.
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- Proactively identify risks or blockers and drive resolution.