AI Success Manager, Central
$120k - $170k • Remote • Remote - US
Posted 3mo ago
About the job
Glean is seeking an AI Success Manager (AISM) to serve as the primary post-sales point of contact, ensuring platform health and orchestrating successful customer implementations and long-term engagements. This hands-on role involves leading technical deployments, providing strategic guidance, and developing joint success plans to make customers wildly successful. The AISM will collaborate with various internal teams, including Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D, to deliver measurable business value and drive AI adoption.
Responsibilities
- Help customers achieve real business outcomes through AI.
- Lead new customer deployments, including hands-on guidance for SSO and connector setup.
- Own end-to-end delivery from kickoff to renewal, managing expectations, timelines, and budgets.
- Create and execute joint success plans and EBRs to drive adoption and business value.
- Provide overall program management.
- Develop and execute tailored project plans, facilitating cross-functional collaboration.
- Offer a blend of technical guidance and strategic partnership, acting as an escalation manager.
- Monitor and report on deployment progress, customer adoption, and satisfaction.
- Proactively identify and resolve risks or blockers.