Social and Community Manager

About the job

Responsibilities

• Track and judge conversations relevant to Fireworks in real-time, moving quickly on opportune moments with strong instinct for tone and timing.
• Frame narratives that encourage community and market discussion about Fireworks.
• Monitor social, Discord, and community platforms daily using analytics tools.
• Track key metrics (engagement, reach, sentiment, growth, community health) and use insights to recommend content changes and experiments.
• Create on-brand content informed by data, trends, and community feedback.
• Generate fresh formats for technical AI topics to make them shareable.
• Own the social calendar and ensure consistent content delivery.
• Moderate discussions, answer questions, welcome members, and foster helpful conversations.
• Support and help run community programs like Ambassador initiatives, newsletters, AMAs, and cohorts.
• Proactively identify opportunities to strengthen community connections.
• Help plan and execute virtual and in-person events and webinars.
• Measure event impact to improve future initiatives.
• Keep calendars, trackers, and dashboards meticulously organized.
• Share data-driven insights with marketing, product, and engineering teams.

Requirements

• 5-8 years of hands-on experience in social media management or community management, with a preference for developer or AI communities.
• Sharp judgment on what content is worth reacting to and what to ignore.
• Track record of content or narratives that have gained traction.
• Strong excellence in data and analytics, including tracking metrics, interpreting performance, creating reports/dashboards, and using insights to guide execution.
• Self-starter mindset with the ability to proactively identify trends and opportunities.
• Creative thinker capable of generating fresh content ideas and approaches while staying on-brand.
• Hands-on experience actively engaging and growing communities on platforms like Discord, Reddit, X, or forums.
• Experience with social and community analytics tools (native platforms and tools like Sprout Social or similar).
• Meticulous organization and strong project management skills.
• AI native, with daily use of LLMs and generative AI tools, and an understanding of developer workflows around models and inference.
• Strong execution skills: reliable, detail-oriented, and proactive in delivering high-quality work in a fast-paced environment.
• Experience supporting or contributing to community programs and events (nice-to-have).
• Familiarity with AI infrastructure or open-source model communities (nice-to-have).
• Basic video or multimedia production skills (nice-to-have).
• Background in fast-paced startup environments (nice-to-have).

Benefits

• Solve Hard Problems: Tackle challenges at the forefront of AI infrastructure.
• Build What’s Next: Work with bleeding-edge technology.
• Ownership & Impact: Join a fast-growing, passionate team where your work directly shapes the future of AI.
• Learn from the Best: Collaborate with world-class engineers and AI researchers.