Engagement Manager, Public Sector
$166k - $249k • Washington, DC
Posted 2mo ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Scale AI is seeking an Engagement Manager to lead and coordinate the delivery of agentic workflows for a national security customer. This role involves owning or supporting a large account plan, managing day-to-day customer execution, and ensuring an excellent customer experience. The ideal candidate will possess a blend of program leadership, customer relationship building, technical fluency, and contract awareness, thriving in fast-paced, ambiguous, and mission-driven environments.
Responsibilities
- Manage customer relationships from executive to end-user levels.
- Collaborate with customers to scope agentic workflow use cases for the engineering team.
- Lead or support cross-functional project teams to achieve customer AI/ML objectives.
- Proactively identify customer needs and operator pain points to ensure customer success.
- Oversee the onboarding and successful implementation of customer accounts.
Requirements
- Active TS/SCI clearance.
- 3+ years of experience in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions.
- Proven track record of structured, analytics-driven problem-solving.
- Excellent verbal and written communication skills.
- Willingness to be onsite with customers up to 4 days per week in the DMV area and/or travel a minimum of 25%.
Benefits
- Base salary
- Equity
- Comprehensive health, dental, and vision coverage
- Retirement benefits
- Learning and development stipend
- Generous PTO
- Commuter stipend