Engagement Manager, Public Sector
$196k - $279k • Colorado Springs, CO
Posted 2mo ago
About the job
Scale AI is seeking an Engagement Manager to lead and coordinate the delivery of agentic workflows for a national security customer. This role involves owning or supporting a large account plan, managing day-to-day customer execution, and ensuring an excellent customer experience. The ideal candidate will possess a blend of program leadership, customer relationship building, technical fluency, and contract awareness, thriving in fast-paced, ambiguous, and mission-driven environments. You will manage customer relationships from executive to end-user levels, collaborate with customers to scope AI/ML use cases, and lead cross-functional project teams to achieve customer objectives. A proactive, "whatever-it-takes" mentality is crucial for identifying customer needs and ensuring success.
Responsibilities
- Manage customer relationships from executive to end-user levels.
- Scope agentic workflow use cases with customers for Scale's engineering team.
- Lead cross-functional project teams to deliver on AI/ML objectives.
- Proactively identify customer needs and pain points to ensure customer success.
- Oversee onboarding and successful implementation of customer accounts.
Requirements
- Active TS/SCI clearance.
- 5+ years of experience in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions.
- Track record of structured, analytics-driven problem-solving.
- Excellent verbal and written communication skills.
- Willingness to be onsite in Colorado Springs 4 days per week.
- Ability to travel at least 25% of the time.
Benefits
- Base salary
- Equity compensation
- Comprehensive health, dental, and vision coverage
- Retirement benefits
- Learning and development stipend
- Generous PTO
- Commuter stipend